Search the Atlas

Handles complaints about ACT Government agencies; the function is performed by the Commonwealth Ombudsman under agreement.

Category: Ombudsmen & EDR schemes

Type of body

Ombudsman or external dispute resolution scheme

The external dispute resolution scheme for financial services complaints. Not a tribunal — a scheme, and the distinction matters.

Category: Ombudsmen & EDR schemes

Type of body

Commonwealth regulator or statutory authority

Investigates complaints about Australian Government agencies and some regulated private industries.

Category: Ombudsmen & EDR schemes

Type of body

Ombudsman or external dispute resolution scheme

Free independent dispute resolution for electricity, gas and some water customers in NSW.

Category: Ombudsmen & EDR schemes

Type of body

Ombudsman or external dispute resolution scheme

Free independent dispute resolution between South Australian energy and water consumers and their providers.

Category: Ombudsmen & EDR schemes

Type of body

Ombudsman or external dispute resolution scheme

Free independent dispute resolution for Queensland energy and water customers.

Category: Ombudsmen & EDR schemes

Type of body

Ombudsman or external dispute resolution scheme

Free independent dispute resolution between Victorians and energy and water companies.

Category: Ombudsmen & EDR schemes

Type of body

Ombudsman or external dispute resolution scheme

Receives and investigates complaints about WA electricity, gas and water providers.

Category: Ombudsmen & EDR schemes

Type of body

Ombudsman or external dispute resolution scheme

Provides advice on and enforces Commonwealth workplace laws covering pay, leave and conditions.

Category: Ombudsmen & EDR schemes

Type of body

Ombudsman or external dispute resolution scheme

Independent integrity agency handling complaints about NSW public agencies.

Category: Ombudsmen & EDR schemes

Type of body

Ombudsman or external dispute resolution scheme

Investigates complaints about NT Government agencies, local councils and police conduct.

Category: Ombudsmen & EDR schemes

Type of body

Ombudsman or external dispute resolution scheme

Investigates complaints about South Australian government and local government agencies, and conducts freedom of information reviews.

Category: Ombudsmen & EDR schemes

Type of body

Ombudsman or external dispute resolution scheme

Independent agency investigating complaints about Tasmanian state and local government.

Category: Ombudsmen & EDR schemes

Type of body

Ombudsman or external dispute resolution scheme

Investigates complaints about administrative decision-making in the WA public sector.

Category: Ombudsmen & EDR schemes

Type of body

Ombudsman or external dispute resolution scheme

Investigates complaints against Queensland government agencies and services.

Category: Ombudsmen & EDR schemes

Type of body

Ombudsman or external dispute resolution scheme

Free independent dispute resolution for phone and internet complaints.

Category: Ombudsmen & EDR schemes

Type of body

Ombudsman or external dispute resolution scheme

Handles complaints about Victorian public organisations, including councils and departments.

Category: Ombudsmen & EDR schemes

Type of body

Ombudsman or external dispute resolution scheme